Partner Module

Team Members

The team members module lets you bring your colleagues into the portal. You control who has access, which areas they can use, and whether their account is active.
Best used for
Inviting colleagues and managing their access
How activation works
New members receive an email to set up their own password
Connects to
Profile and support
What you can do in this module

Invite a colleague by entering their email address — they will receive a link to activate their account.

Review each team member's profile and the areas of the portal they can access.

Deactivate a team member's account if they leave or no longer need access to the portal.

Recommended approach

Decide which parts of the portal a new team member needs before sending the invite, so their access is right from day one.

Review your team's access when roles or responsibilities change — outdated permissions cause confusion.

Remove access for people who have left as soon as possible rather than leaving unused accounts active.

Common questions and fixes

If a teammate cannot open a part of the portal, check their permissions in this module first before contacting support.

If someone has not received their invite email, ask them to check their spam folder — contact support if it still has not arrived after a few minutes.

Only give team members access to the areas they genuinely need — broader access than required creates unnecessary risk.

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Team Members Guide — Partner Portal