You have read the guide for the relevant module and still cannot resolve the issue.
Something in the portal is not working as expected — for example, data is missing, an action fails, or a page does not load correctly.
You need help with something account-related that you cannot fix yourself from the portal settings.
Name the module you were in when the problem occurred, for example, Leads or Payouts.
Describe what you were trying to do and what happened instead of what you expected.
Mention any specific customer, lead, or team member involved if it is relevant to the issue.
Include roughly when the problem started if you can.
Sending a message without enough detail — vague requests take longer to resolve and may require back-and-forth before anything can be done.
Including passwords or sensitive payment details in your message — these should never be shared over support.
Submitting multiple messages about the same issue — the team will follow up on your original message.
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